At Gideon Threads, your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help with returns and refunds under the following conditions:
1. Eligibility for Return
You may request a return if:
You received a damaged, defective, or incorrect item.
The item is unused, unwashed, and in its original condition and packaging.
You initiate the return within 48 hours of receiving the order.
Items that do not meet these conditions will not be eligible for return.
2. How to Request a Return
To initiate a return, please contact us with your order details and a clear description (and photo, if possible) of the issue. Our team will review your request and provide further instructions.
3. Return Process
Once your return is approved:
We will arrange for the item to be picked up or provide guidance on how to return it.
Please ensure the product is securely packed to avoid any damage during transit.
4. Refund Policy
Since we only offer Cash on Delivery, refunds will be processed as cash refunds at the time of pickup or via other arrangements as communicated by our support team.
Please note:
Refunds are only issued once the returned item is inspected and approved. This process typically takes 3–5 business days after we receive the returned item.
5. Non-Returnable Items
The following items are not eligible for return:
Items marked as Final Sale.
Items that have been used, washed, or damaged after delivery.
If you have any questions about your order or the return process, feel free to reach out at [email protected].